Launch of Recall Solutions

Three specialists join forces in the area of product recalls.

Amsterdam, 4 December 2017 – Recall Solutions is joint venture of Kennedy Van der Laan, Cunningham Lindsey, and Bex* communication. A unique alliance of three specialisms in the area of product recall. A single point of contact for all the services you need during an urgent food or product safety issue, or in the preparatory phase or in the aftermath of a recall Clients from any industry sector, from food and non-food producers to industrial suppliers can engage the knowledge and experience offered 24/7 by Recall Solutions.

A product recall is always unexpected and immediately brings with it a torrent of questions and uncertainties. What action has to be taken on the spot? When and what do you report to the Netherlands Food and Consumer Product Safety Authority? What is your strategy for communicating with buyers and consumers? What is your story for the media? How much damage has been done and can it be recovered from the supplier or the insurer?

Peter van den Broek of Kennedy Van der Laan: ‘It can be overwhelming for a company when it’s involved in a product recall. It’s not easy to make the right decisions or get the timing right for all the things you have to do. With Recall Solutions we offer a single point of contact for all questions and help companies from start to finish.’

The partners in Recall Solutions have years of experience with all kinds of recalls and they have now taken their knowledge and experience and joined forces. Recall Solutions offers services prior to, during and after a recall or potential recall; services range from risk management and research to crisis communication, damage control and evaluation. Recall Solutions’ expertise can help a company increase the response speed and prevent discussions in the aftermath, thus limiting the damage as much as possible.

Visit www.recallsolutions.nl for more information.

Partners

Bex*communication
Bex*communication is a full-service communication consultancy firm with offices in Eindhoven and Amsterdam. Bex*communication has more than twenty years of experience in product recalls for both food and non-food in many industry sectors. They support their clients throughout the entire crisis process and provide insight and a clear overview. Bex*communication transforms a crisis into a manageable process.

Cunningham Lindsey
Cunningham Lindsey is the indispensable link in the world-wide damage and risk chain. They offer the processing of individual claims as well as multi-claimant and cross-border expertise in a wide range of industries. No matter the scale, sector or location, a problem with product quality can cause serious damage to a company or a brand and reduce or eliminate it profitability. With a dedicated global team of more than 40 specialised loss adjusters, they work together with the client to quickly and adequately prevent, limit or resolve claims.

Kennedy Van der Laan
Kennedy Van der Laan is a full-service law firm with offices in Amsterdam and Eindhoven. Their expertise and extensive experience in the area of product recall includes both food and non-food and their support and services include recommendations on the statutory obligations, guiding the recall process (including communications with the Netherlands Food and Consumer Product Safety Authority), advice on coverage issues with different types of insurance policies, and assistance during the aftermath and follow-up of a product recall (including recovering damages).